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Legal terms for your account

panahbet keeps the legal side of your account in one place so you know what applies before you open your account.

DANAOVOGoPayQRIS

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What our legal notice covers

panahbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We publish this notice to explain how access, data use and account requests work on our side. Access depends on local law and is available only where local law permits, so if a feature is not allowed where you are, it stays closed. We keep account

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records, payment references and support threads only for the time needed to answer requests, check security and meet legal duties. When you contact us about DANA, OVO, GoPay or QRIS activity, we may ask for matching details so we can confirm the account before we act.
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If you want a copy, correction or deletion request, use the email on file or the chat channel and we will verify the request first.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT PATHS

How to reach legal support

For legal questions, we route you to the same team that handles identity checks and account records. Live chat is open 08:00-22:00 WIB, email [email protected] stays open all day, and we reply from the registered contact before we change anything on file. If your request touches DANA, OVO, GoPay or QRIS, send the transaction time and reference so we can match the right entry faster.

Team online

Live chat

Open Help > Contact in the browser and choose live chat there. We answer 08:00-22:00 WIB, then confirm your registered email and request type before we touch account records.

Email request

Send a message from the email on file when you need a copy, correction or deletion request. We verify the sender first, then keep the thread with the account file for traceability.

Payment trail

For DANA, OVO, GoPay or QRIS checks, include the transaction time, amount and reference code. That helps us find the matching record without exposing it to the wrong account.

DATA AND ACCESS

How we handle data and access

We keep the legal side of data handling practical. Registration details, login events, device data and payment references are used only to run account checks, answer support requests and protect the account…

Data use

We collect only what we need for account checks: name, email, login history, device signals and payment references. We do not use that data for unrelated contact, and we share it only when law or a verified request requires it.

Cookies

Session cookies keep you signed in, remember language choice and help us spot unusual access. On Android or iPhone, the browser menu clears them; on desktop, use the browser settings, then sign in again from the same account.

Security

Use your own password, keep device lock on and never send a full password in chat. If you change a phone number or email, tell us from the registered address so we can confirm the account owner.

Retention

We keep records only as long as needed for account history, dispute handling and legal duties. After that period, files are archived or removed under our storage process, so old requests do not sit open forever.

Request changes

To ask for access, correction or deletion, write from the email on file and include your account name, the change you want and any reference number. We verify the request before we update or release anything.

Contact path

If you cannot use email, open live chat and ask for a legal support case. Our team works 08:00-22:00 WIB, and we can also check DANA, OVO, GoPay or QRIS records tied to the same account.

Questions about records and access

These are the requests we see most often before someone changes an account record. We keep the answers short so you know what we can send, what we must keep and how to reach us from the email on file. If your question involves DANA, OVO, GoPay or QRIS, include the reference and the exact time so we can match the right record.

Yes. Send the request from the email on file and include your account name plus the record you want. We verify the sender first, then share what local law allows us to release.

Write the correction from the registered address, add the exact field you want changed and attach any matching reference. We check the account trail before we update it, so the record stays tied to you.

We keep records for the period needed for account history, dispute handling and legal duties. After that, we archive or remove them under our storage process, so we do not hold old files longer than needed.

Yes. Access depends on local law and is available only where local law permits. If a feature is not allowed in your area, we keep it closed even if your account is active.

You can clear cookies in your browser and sign in again. On Android or iPhone, open the browser menu; on desktop, go to settings. Clearing cookies may reset language and session state.

Send them through live chat or the email on file, and include the time, amount and reference code. That helps us match DANA, OVO, GoPay or QRIS records to the right account.

Legal terms for your account

How to reach legal support

Live chat

Email request

Payment trail

How we handle data and access

Data use

Cookies

Security

Retention

Request changes

Contact path

Questions about records and access

01 Can I ask for a copy of my account data?

02 How do I request a correction on my account?

03 How long do you keep legal records?

04 Does access change by country?

05 Can I clear cookies and keep using my account?

06 Where do I send DANA, OVO, GoPay or QRIS questions?

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