Reference

Privacy Policy for Your Account

We keep this page simple: how we collect account data, how cookies work on your device, and how you can ask for a copy or correction.

Account dataCookie controlVerified requestsJakarta access

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What This Policy Covers

panahbet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This page explains what we collect when you open an account, send a request, or use a payment rail such as DANA, OVO, GoPay, or QRIS. We keep the scope narrow: account details, device signals, login records, support messages, and payment references that help us verify

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activity and answer disputes. If access or eligibility is discussed, it depends on local law and is available only where local law permits. Whether you are reading from Jakarta or another part of Indonesia, the same request path applies: send a verified message, tell us what
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you want changed, and wait for our confirmation before the record moves. We store only what we need for service, tax, security, and legal checks, then remove or anonymise it when the retention period ends.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

Where to Send Privacy Requests

For privacy requests, we keep the route short so you do not need to repeat the same details in three places. Start with WhatsApp, live chat, or email, send the contact detail that matches your account, and we verify ownership before we move any record. We answer during 08:00-24:00 WIB, keep the same thread open, and confirm the next step once the request is logged.

Team online

Use WhatsApp when you want a quick correction or access check. Send the phone number on the account, the exact change you want, and one matching detail. We verify ownership before we process anything.

Live Chat

Open live chat from Chrome on Android, Safari on iPhone, or desktop when you need help with a privacy request. We keep the thread in one place, ask only for the minimum details, and reply in English or Indonesian.

Email

If email is easier, send the request from the address linked to your account and say whether you want access, correction, or deletion. We check the record, confirm the ownership match, and send the next step in writing.

ACCOUNT SAFEGUARDS

How We Handle Your Data

We handle privacy requests through the same account record you use to sign in, so our team can match login history, device signals, and support messages before any change goes through.

What We Collect

We collect only the details needed to open, secure, and service your account: contact details, login timestamps, device signals, support messages, and payment references from DANA, OVO, GoPay, or QRIS when they appear in a transaction.

Cookie Behavior

Cookies remember your login state, language choice, and session security. If you clear them in Chrome on Android or Safari on iPhone, we may ask you to sign in again before the next protected action.

Account Checks

Sensitive changes stay behind a verified code or a matching contact check. When a new device appears, we may pause the session, ask for fresh confirmation, and record the result before the account moves forward.

Retention Window

We keep account logs, support threads, and payment records only for the period needed for service, dispute handling, tax, and legal checks. After that, we delete or anonymise them unless another rule requires storage.

Access Requests

To ask for a copy of your data, send a verified message through WhatsApp, live chat, or email from the contact on file. We confirm ownership before release and send the record in a readable file.

Change Requests

For corrections or deletion requests, state the exact field, share the matching account detail, and tell us the reason. When local law allows the change, we update the record and confirm it on the same channel.

Your Data Rights, Answered

If you are checking this page before you open an account, these answers cover the parts people ask us about most: what we keep, how long we keep it, and how to send a verified request. We use one route for Indonesia and keep the same standard whether the message starts from Jakarta, a laptop, or a phone. Any access or eligibility question still depends on local law and is available only where local law permits.

We collect contact details, login logs, device signals, and the payment references needed to confirm a transaction. If you contact us, we also keep the message history needed to resolve that request.

Send a verified request through WhatsApp, live chat, or email from the contact on file. We confirm ownership first, then send the file in a readable format after we check the record.

Yes. Tell us the exact field that is wrong, share the matching account detail, and give the correct value. We update the record after verification and confirm the change on the same channel.

Yes. Cookies help keep you signed in and remember session settings on Chrome for Android, Safari on iPhone, and other common browsers. You can clear them in browser settings if you want a fresh session.

We keep data only for the time needed for account service, dispute handling, tax, and legal checks. After that period, we delete or anonymise it unless another rule asks us to keep it longer.

Use WhatsApp, live chat, or email from the contact on file. Our team checks ownership first, then routes correction, access, or deletion requests to the right process.

Yes. We use one policy for Indonesia, but any access or eligibility question depends on local law and is available only where local law permits. The same request channels apply from Jakarta or elsewhere.

Privacy Policy for Your Account

Where to Send Privacy Requests

WhatsApp

Live Chat

Email

How We Handle Your Data

What We Collect

Cookie Behavior

Account Checks

Retention Window

Access Requests

Change Requests

Your Data Rights, Answered

01 What data do you collect from my account?

02 How do I ask for a copy of my data?

03 Can I correct wrong details on my account?

04 Do you use cookies on mobile devices?

05 How long do you keep my data?

06 Who should I contact about privacy requests?

07 Does this policy apply in Indonesia?

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